Professional protection. Zero downtime. Peace of mind.

Your website is one of your organisation’s most valuable business assets — yet it is also one of the easiest to overlook.

Security breaches, plugin conflicts, expired software, and automatic updates gone wrong can take your website offline instantly; costing you enquiries, revenue, rankings, and reputation.

Our Website Security & Maintenance Plans exist for one purpose:
to keep your site online, secure, fast and fully operational - every single day, 24/7.

This page outlines the full service inclusions, processes, guarantees and conditions that make Joomstore one of Perth’s most trusted long-term digital partners.

Why Your Website Needs a Proper Maintenance Plan:

Most small businesses rely on automatic updates or “set and forget” hosting — and this is exactly how websites break.

A professional website requires:

• Proactive security monitoring
• Verified backups stored safely off-server
• Manual, incremental security / version updates
• Vulnerability checks for every extension
• Action plans in case the worst happens
• Someone who actually knows how to fix things when they break.

Your site should be installed and configured according to best practices and a backup & recovery plan needs to be in place in case the unthinkable does happen.

This is what Joomstore handles for you.

What’s Included in our Website Security & Maintenance Plans:

1. Comprehensive Backups (Database + Full System)
We maintain a strict backup schedule to ensure that no matter what happens, your website can be fully restored.

• Monthly database backup stored securely offline
• Quarterly full backup of the entire website file system + database stored offline
• Full operational backup taken before any update is applied (so we can roll back safely)

This ensures rapid recovery in the event of a failed update, server issue or malicious attack.

2. Full Security Hardening at Plan Commencement
When we first onboard your website, we bring it up to industry-standard security compliance:

• Complete security audit and report (normally $795) at the beginning of the plan
• Correction of permissions, configuration settings and unsafe user roles
• Identifying vulnerable extensions if necessary
• Applying our proprietary Website Security Checklist across your system

If any issues cannot be rectified, we discuss next steps before continuing.

3. Continuous, Proactive Monitoring
We monitor your site daily across multiple vectors:

• All core CMS software (Joomla, WordPress, Magento, Ruby, etc.) monitored for new releases
• Active checking of all installed extensions against the Joomla Vulnerable Extensions List
• Tracking third-party developer announcements for emerging security issues

This means vulnerabilities are addressed quickly, often before they become a real threat.

4. Safe, Manual, Incremental Updates
No auto-updates. No surprises. No broken websites.

• Security updates installed within 24–48 hours for high-risk patches

• Standard updates applied before the next service month.
  All updates tested against your functional site.

• Manual rollback to last working version if needed (with consultation).
  

This prevents or fixes the most common causes of site outages.

5. Priority Support & Guaranteed Response Times
If something goes wrong, you don’t wait in line.

• Priority response within 24 hours for service requests.
  
• Telephone and email support during business hours (WST)
• Direct access to Noah for troubleshooting, updates, or fixes (hourly rate applies for non-plan tasks)

We look after you as if you were family.

6. The Joomstore Hack Attack Guarantee
This is our commitment to your safety:

If your website was built by Joomstore, is covered under an active Security & Maintenance Plan from the day of deployment, and has had no unauthorised code changes, we will repair any hacking damage completely free of charge.
This includes restoring clean versions of affected files and performing all necessary code fixes.

This guarantee is extremely rare in the industry, and a testament to our committment to looking after you.