Need an update? Treat me like a child. Seriously.

When lodging maintenance requests it's best to be as specific as possible When lodging maintenance requests it's best to be as specific as possible

We maintain many different types of websites across a diverse range of industries. So when requesting assistance, it's best to treat us like children. No need to be condescending, just be as specific as possible.

Most web devs and designers maintain multiple sites. We have dozens of sites that we maintain for clients in addition to our new development projects. So when we get an email request like "our page isn't displaying properly. Can you have a look at it asap?" or "add these pictures to my homepage" we often scratch out heads and don't know where to start.

We understand you only have one website. We maintain many different types of websites across a diverse range of industries. So when requesting assistance, it's best to treat us like children. No need to be condescending, just be as specific as possible.

  • What page are you talking about. What is the URL?
  • If there are problems with layout please be specific as it may be related to your browser version or other factors.
  • Do you want your images in a gallery or listed down the page.
  • What text do you need changed.
  • What do you need it changed to.
  • When do you need it.

john-pitchers-avatar smAbout John Pitchers

John Pitchers is co-founder and lead developer at Joomstore where his primary role is the design and development of Joomla websites. He is also the developer of the FocalPoint maps extension for Joomla. John has been building CMS based web sites since 2004, originally working with Mambo before it forked into Joomla. When not writing PHP, Javascript or CSS you'll find John carving up the hills around Baldivis on his longboard (long before Walter Mitty made it famous).

Find out more about John on his About.me page and . Follow John on Twitter.

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